Privacy policy

We take data protection very seriously at Brand Smart Network. Here's how we handle your information.

Who we are

This policy applies to Brand Smart Network and its members. For the purposes of this policy Brand Smart Network and its members will be referred to as we, us, our.

We use your personal data in the following ways:

  • Provide you with information about services we offer that are similar to those that you have already purchased or enquired about;
  • Provide you, or permit selected third parties to provide you, with newsletters, promotions and other information about goods or services we feel may interest you where you have consented to such communications;
  • Carry out our obligations from any contracts you have entered into with us;
  • Customer satisfaction surveys and market research;
  • Respond to your enquiries and complaints;
  • Notify you about changes to our products and services.

Categories of personal data you give to us

The personal data you give us includes:

  • Name
  • Telephone number
  • Email address
  • Company name
  • Position
  • Location information
  • Project information

Your device information

Each time you visit or use our Sites and Services, we may automatically collect the following information:

  • Technical information, including the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, and/or time zone setting;
  • Details of your use of any of our Apps or your visits to any of our Sites and Services including, but not limited to, Internet protocol (IP) address used by your Device, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes and the resources that you access (Log Information);
  • URL click stream information showing how users have reached our Site and Services and whether they access other third party sites via any external links.

We use the device information in the following ways

  • To administer our Site and Services for troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To improve our Site and Services to ensure that content is presented in the most effective manner for you and for your Device;
  • To allow you to participate in interactive features of our Sites and/or Service, when you choose to do so;
  • As part of our efforts to keep our Sites and Services safe and secure;
  • To determine which features your Device supports which assists our development strategy.

Information and other data sharing

In order to facilitate your use of our Sites and Services, we may have to share your personal data with third parties to provide elements of our Sites and Services to you. We will provide your personal data to third parties when they need the data to perform particular functions in delivering our Sites and Services to you or as part of our regulatory compliance. These include:

  • Service providers acting as data processors, located in the UK and EU who provide data hosting facilities, IT and system administration services.
  • Service providers located in the UK and EU acting as data processors who administer our customer email service, webchat service, API Services.
  • Protect the rights, property or safety of our member businesses, our suppliers and/or our customers.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data security

Once it is within our control, we will do our utmost to ensure your personal data is processed in a way that ensures appropriate security from unauthorised or unlawful processing, accidental loss, destruction or damage.

Retaining your personal information

We will retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We may also retain your personal data for a reasonable period afterwards to allow us to respond to any follow up enquiries or complaints, or for as long as you remain a registered user of our products and services.

To determine appropriate retention periods for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, we may use or store this information indefinitely without further notice to you.

Your data protection rights

Withdraw consent – Where we are using your personal information on the basis of your consent, you have the right to withdraw that consent at any time.

Right to be informed – You have the right to be told how your personal information will be used. This policy document, and shorter summary statements used on our communications, are intended to be a clear and transparent description of how your data may be used.

Right of access – You can write to us asking what information we hold on you and to request a copy of that information. This is called a Subject Access Request. From 25 May 2018 we will have 30 days to respond to you once we are satisfied you have rights to see the requested records and we have successfully confirmed your identity. Details on how to submit a Subject Access Request can be found on our data protection page.

Right of erasure – From 25 May 2018, you have the right to be forgotten (i.e. to have your personally identifiable data deleted). However, we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you. In some cases, we may recommend that we supress you from future communications, rather than data deletion. We will be happy to advise you.

Right of rectification – If you believe our records are inaccurate you have the right to ask for those records concerning you to be updated. This enables you to have any incomplete or inaccurate data we hold about you corrected. We may need to verify the accuracy of the new data provided to us.

Right to restrict processing – In certain situations you have the right to ask for processing of your personal data to be restricted because there is some disagreement about its accuracy or legitimate usage.

Right to data portability – Where we are processing your personal data under your consent, the law allows you to request data portability from us to another service provider. This right is largely seen as a way for people to transfer their personal data from one service provider to another. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Right to object – You have an absolute right to stop the processing of your personal data for direct marketing purposes. Simply contact us and we will amend your contact preferences or update your details.


We use cookies to distinguish you from other users of our Sites and Services. This helps us to provide you with a good experience when you use our Sites and Services and also allows us to improve them. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For detailed information on the cookies we use and the purposes for which we use them, see our cookie policy.

Changes to this policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of any Services or Apps.

Contacting us

If you have any queries about this Privacy Policy, please contact us:



If, for any reason, you have a complaint, please contact us to discuss your concerns.





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